The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is a full-time position located at 911 Pennsylvania Ave Matamoras, PA 18336. This position is an hourly paid position and the hourly rate is $16 / hour.
Schedule:
Monday - Friday 7:30am - 5:00pm
Alternating Saturdays 9:00am - 1:00pm
Full-time employees are offered a comprehensive benefits package including:
Health, dental, and vision insurance
Paid time off and paid holiday time
Direct deposit
401k retirement investment plan with company match and profit sharing
Access to Employee Assistance Program
Discounts on renting vehicles
Discounts on purchasing vehicles through Enterprise Car Sales
We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
High school diploma or GED equivalent required
Some college preferred
Must have at least 1 year prior customer service retail or administrative support experience
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observation, must be able to work the following schedule:
Monday - Friday 8:00am - 5:00pm
Transcript
So what I value most about the work that I do is seeing everybody grow within the company. So being a promote from within company enterprise, you see all of your co workers, all the people you know and love and grow up with through the company from the very bottom everybody grows and prospers more than ever. You see everybody move around, go to different branches, go to different positions, try out different areas that they may have an interest in. And it's just really encouraging to see how fast you can move up within the company. And it's also great because you have so many people around you, supporting you and encouraging you and pushing you to be the best possible version of yourself in order to get where you want to be.
00:00
00:00
Video length: 44 seconds
We asked Jamie, Management Trainee:
Q
What do you love or value most about the work you do?
Employee Q&A
Get to know us
Life at Enterprise Mobility
Loading...
Your local group
Pennsylvania - Harrisburg, Allentown, Reading, Scranton Areas