Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
This part time position is located at 150 NE Garden Valley Blvd, Roseburg OR 97470.
The pay for this position is $17 / hr + performance based monthly bonus $50-$200. Hourly base plus our generous incentive plan provides the overall potential to earn $17.50-$19.00 per hour or more!
Schedule:
Part Time: Monday, Wednesday, Saturday between the hours of 8am and 6pm
We are hiring now for immediate openings. Responsibilities include:
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
Must have a valid drivers license
High school diploma or equivalent required
No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related event on driving record in the past 3 years (DUI, DWI)
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Transcript
I've been with Enterprise Holdings for eight months as a management trainee, and the reason I've stayed is the people, the management staff at enterprise is great. I've gotten support from not only my own management teams at the branches in the airport that I've been at, but also from management from other areas. This has helped me to grow quickly within the company, going from a management trainee in the Home City branch to a management trainee at the Syracuse Airport and the top gun program. And this will continue to help me through my success in the future.
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Video length: 34 seconds
We asked Olivia, Management Trainee:
Q
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